These Terms of Service govern your use of the Stairhopper Movers website, services, communications, and related features.

By accessing our website, requesting an estimate, scheduling a service, communicating with Stairhopper Movers, or otherwise using our services, you agree to these Terms of Service.

Please read these Terms carefully before using our services.

Agreement to Terms

By accessing or using https://stairhoppers.com/, submitting information through our website, requesting an estimate, scheduling moving services, or communicating with Stairhopper Movers, you acknowledge that you have read, understood, and agree to these Terms of Service.

If you do not agree to these Terms, you should not use our website or services.

Your use of our website and services is also subject to our Privacy Policy.

Description of Services

Stairhopper Movers provides professional moving and related services, including residential and commercial moving services, local and long distance moving, packing services, storage solutions, and other moving related services.

Customers and prospective customers may use our website or contact our team to request estimates, inquire about services, schedule moving related appointments, and communicate with Stairhopper Movers.

Specific services, pricing, availability, scheduling, and other terms may vary depending on the customer's location, moving requirements, and requested services.

Communications and GoHighLevel

Stairhopper Movers uses GoHighLevel as a customer relationship management, communications, automation, funnel, and business operations platform.

GoHighLevel may be used to manage customer and prospective customer information, form submissions, conversations, appointments, workflows, and communications.

Depending on how you interact with Stairhopper Movers and the permissions you provide, communications facilitated through this system may include email, telephone calls, voicemail, and SMS text messages.

SMS communications are sent only where the appropriate consent or other legally permitted basis for the communication has been established.

Consent to receive marketing SMS messages is not a condition of purchasing goods or services from Stairhopper Movers.

Information regarding how Stairhopper Movers collects, processes, and protects personal information is available in our Privacy Policy.

SMS Messaging Terms

By providing your mobile telephone number and affirmatively opting in to receive SMS communications from Stairhopper Movers, you agree to these SMS Messaging Terms.

Stairhopper Movers may send text messages relating to moving quote requests, estimates, appointment confirmations, appointment reminders, scheduling, moving day coordination, service updates, customer support, follow ups, and other communications relating to your request for or use of Stairhopper Movers services.

Your consent to receive SMS communications is voluntary and is not a condition of purchase.

Opt Out Instructions

You can cancel the SMS service at any time. Just text 'STOP' to +1 617 977 4026. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help Instructions

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you.

Message Frequency

You will receive appointment based and service related messages as needed, and message frequency may vary based on your moving request and interactions with Stairhopper Movers. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy

If you have any questions regarding privacy, please read our privacy policy: https://stairhoppers.com/privacy-policy/

Stairhopper Movers does not sell, rent, or share SMS opt in information or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

User Responsibilities

When using Stairhopper Movers' website or services, you agree to provide information that is accurate, current, and reasonably complete.

You are responsible for providing accurate contact information, moving locations, requested service dates, property details, inventory information, access information, and other information reasonably necessary for Stairhopper Movers to evaluate or perform the requested services.

You are also responsible for notifying Stairhopper Movers of material changes that could affect your estimate, scheduling, or requested services.

You agree not to impersonate another person, submit fraudulent information, interfere with our website or communications systems, or use our services for unlawful purposes.

Acceptable Use

You may use the Stairhopper Movers website and associated services only for lawful purposes.

You may not attempt to gain unauthorized access to our website, systems, accounts, customer information, or technology infrastructure.

You may not introduce malicious software, interfere with website functionality, abuse communication features, submit fraudulent requests, scrape protected information, or otherwise use our website or services in a manner that could harm Stairhopper Movers or others.

Payments & Billing

Pricing for moving and related services may depend on factors including the scope of the move, locations involved, distance, labor requirements, inventory, access conditions, requested services, scheduling, and other relevant circumstances.

Any estimates, deposits, payment schedules, cancellation requirements, additional charges, or other transaction specific terms communicated to you in connection with a particular service may form part of your agreement with Stairhopper Movers.

Customers are responsible for paying applicable charges according to the payment terms agreed upon for their services.

Where permitted by applicable law, additional charges may apply when the actual services required materially differ from the information provided when an estimate was prepared.

Intellectual Property

The Stairhopper Movers website and its original content, branding, graphics, logos, text, designs, and other materials are owned by Stairhopper Movers or used with appropriate authorization and are protected by applicable intellectual property laws.

You may access the website for personal and legitimate business interactions with Stairhopper Movers.

You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected materials without appropriate authorization, except as permitted by applicable law.

Third Party Services

Stairhopper Movers may rely on third party service providers to operate portions of its website and business infrastructure.

These providers may support functions including customer relationship management, communications, SMS delivery, email, telephone services, appointment scheduling, analytics, payment processing, hosting, and other operational functions.

GoHighLevel is one of the primary technology platforms Stairhopper Movers uses to manage customer information, communications, forms, appointments, and automation workflows.

Your use of certain third party features may also be subject to the applicable provider's terms and policies.

Disclaimers

Stairhopper Movers strives to provide accurate and reliable information through its website. However, website information is provided for general informational purposes and may be updated or changed.

Availability, pricing, estimated moving times, service requirements, and other details may depend on individual circumstances.

To the fullest extent permitted by applicable law, Stairhopper Movers makes no warranties regarding uninterrupted website availability or that every website feature will always operate without errors.

Nothing in these Terms excludes warranties, protections, or rights that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Stairhopper Movers will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of or inability to use our website or digital communications systems.

Any liability relating specifically to moving, transportation, storage, packing, property damage, loss, or other contracted services may also be governed by the applicable service agreement, estimate, bill of lading, valuation selection, or other agreement associated with the customer's move.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Stairhopper Movers harmless from claims, damages, losses, liabilities, and reasonable expenses arising from your unlawful misuse of our website or services, your material violation of these Terms, or your infringement of another person's rights.

This provision does not require you to indemnify Stairhopper Movers for conduct for which indemnification cannot lawfully be required.

Termination

Stairhopper Movers may suspend or terminate access to certain website features or services when reasonably necessary because of unlawful activity, fraud, abuse, security concerns, material violations of these Terms, or other legitimate business reasons.

You may discontinue using our website at any time.

Stopping use of the website does not automatically cancel an existing moving service, appointment, payment obligation, or other contractual commitment.

SMS communications can be discontinued separately at any time by replying STOP.

Governing Law

These Terms of Service are governed by applicable laws of the Commonwealth of Massachusetts and applicable federal laws of the United States, without regard to conflict of law principles, except where another jurisdiction's mandatory consumer protection laws apply.

Any disputes relating to specific moving or transportation services may also be governed by applicable state or federal transportation laws and the agreements associated with those services.

Changes to Terms

Stairhopper Movers may update these Terms of Service periodically to reflect changes to our services, business practices, technologies, legal requirements, or communications programs.

When material changes are made, the revised Terms will be posted on our website and the Last Updated date will be updated.

Your continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

Contact Information

If you have questions about these Terms of Service, our services, or our communications program, please contact:

Stairhopper Movers

20 Harvard St
Boston, Massachusetts 02129
United States

Email: [email protected]

Phone: +1 617 977 4026

Website: https://stairhoppers.com/

Last Updated: August 19, 2026