Stairhopper Movers respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a moving estimate, scheduling services, communicating with our team, or otherwise interacting with our business.

This Privacy Policy explains how Stairhopper Movers collects, uses, stores, protects, and handles personal information, including information collected through our website, forms, telephone communications, email, SMS messaging, appointment scheduling systems, advertising platforms, and customer relationship management systems.

This Privacy Policy applies to customers and prospective customers located in the United States and Canada.

Information We Collect

Stairhopper Movers may collect information that you voluntarily provide to us, including:

Name

Email address

Telephone or mobile number

Moving origin and destination information

Requested moving dates

Property and moving details

Service preferences

Appointment and estimate information

Information submitted through website forms

Communications with our team

SMS and email communication preferences

Information necessary to provide moving, packing, storage, or related services

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, referring website, pages visited, interactions with our website, and similar usage information.

How We Collect Information

Stairhopper Movers may collect information when you visit our website, complete an online form, request a moving estimate or quote, schedule an appointment or consultation, call or text our business, subscribe to SMS or email communications, communicate with our customer service team, respond to an advertisement, interact with our social media pages, become a customer, or otherwise voluntarily provide information to us.

We may also collect website usage information through cookies, analytics technologies, advertising pixels, and similar tracking technologies.

How We Use Information

Stairhopper Movers may use personal information to respond to inquiries and quote requests, provide moving, storage, packing, and related services, schedule and manage appointments, communicate about estimates and services, provide customer support, manage customer relationships, improve our website and customer experience, measure advertising performance, maintain business records, prevent fraud, and comply with applicable legal requirements.

Personal information collected from leads and customers is never sold or rented for promotional purposes.

SMS & Communications

Stairhopper Movers may communicate with customers and prospective customers through SMS, telephone calls, and email when appropriate consent or another lawful basis for communication has been established.

Users may opt in to SMS communications by submitting a website form containing an SMS consent disclosure and selecting or otherwise affirmatively providing consent where required, requesting communication by text, or through another clear consent mechanism provided by Stairhopper Movers.

Depending on the interaction and services requested, text messages may include moving quote communications, appointment confirmations, appointment reminders, scheduling updates, service updates, customer support communications, follow ups, and other communications relating to the user's request or relationship with Stairhopper Movers.

Message frequency may vary.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

Users may opt out of SMS communications at any time by replying STOP to a text message from Stairhopper Movers.

Users may reply HELP for assistance or contact Stairhopper Movers using the contact information provided at the end of this Privacy Policy.

Stairhopper Movers does not sell, rent, or provide SMS consent or text messaging opt in information to affiliates or third parties for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customer SMS opt in data and consent are never sold, rented, or shared for marketing or promotional purposes.

Data Sharing Policy

Stairhopper Movers does not sell or rent customer or lead personal information for marketing or promotional purposes.

We may provide limited personal information to service providers that perform necessary business functions on our behalf, including customer relationship management, website hosting, communications, scheduling, payment processing, analytics, and customer support.

Such providers receive information only as necessary to perform services for Stairhopper Movers and are not authorized by Stairhopper Movers to use SMS consent information for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Stairhopper Movers does not share SMS consent with affiliates or third parties for their own marketing or promotional purposes.

Lead data is never sold or rented by Stairhopper Movers for promotional use.

We may disclose information when reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, protect our legal rights, prevent fraud or abuse, or protect the safety and security of Stairhopper Movers, our customers, or others.

Cookies & Tracking Technologies

Stairhopper Movers may use cookies, analytics tools, advertising pixels, and similar technologies to operate and improve our website and understand how visitors interact with it.

These technologies may collect information such as browser type, device information, IP address, pages viewed, referring pages, website interactions, and other technical information.

We may use this information for website functionality, analytics, performance measurement, advertising attribution, and improving our marketing and customer experience.

Where required by applicable law, visitors may be provided with choices regarding nonessential cookies and tracking technologies.

Data Security Practices

Stairhopper Movers uses reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or unauthorized disclosure.

These measures may include access controls, account authentication, secure technology providers, limited employee access, and other reasonable security procedures.

No method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, Stairhopper Movers cannot guarantee absolute security of personal information.

Data Retention

Stairhopper Movers retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business records, resolve disputes, enforce agreements, satisfy legal obligations, and support legitimate business operations.

When information is no longer reasonably necessary, Stairhopper Movers may delete, anonymize, or securely dispose of it as appropriate.

Third Party Services

Stairhopper Movers uses third party technology and service providers to support its business operations.

GoHighLevel

GoHighLevel serves as a primary customer relationship management, communications, automation, funnel, and business operations platform used by Stairhopper Movers.

GoHighLevel may process and store information on behalf of Stairhopper Movers, including contact information, form submissions, conversations, appointment information, communications, and automation workflow data.

The platform may facilitate SMS communications, email communications, telephone calls, customer relationship management, forms, and appointment scheduling.

In this context, GoHighLevel and associated infrastructure or communications providers act as service providers or processors supporting Stairhopper Movers' business operations.

Use of these services does not authorize those providers to use Stairhopper Movers' customers' SMS opt in data or consent for their own marketing or promotional purposes.

Your Rights & Choices

Depending on your location and applicable privacy law, you may have rights concerning your personal information, including the right to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of certain information, withdraw consent where applicable, opt out of certain communications, and exercise other privacy rights available under applicable law.

Certain requests may be subject to legal exceptions, identity verification requirements, and record retention obligations.

To submit a privacy request, contact Stairhopper Movers using the information provided below.

Opt Out Instructions

SMS

To stop receiving SMS messages from Stairhopper Movers, reply STOP to any applicable text message.

For SMS assistance, reply HELP or contact Stairhopper Movers directly.

Email

Marketing emails, when applicable, may contain an unsubscribe link that allows recipients to opt out of future marketing emails.

Customers may continue to receive transactional or service related communications when necessary to administer requested or ongoing services, subject to applicable law.

Cookies

Users may manage cookies through available website controls, where provided, or through their browser settings.

Children’s Information

Stairhopper Movers' services are not directed toward children under the age of 13, and Stairhopper Movers does not knowingly collect personal information directly from children under 13.

If we learn that personal information has been collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Policy

Stairhopper Movers may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on our website and the Last Updated date will be revised accordingly.

Contact Information

Stairhopper Movers

20 Harvard St
Boston, Massachusetts 02129
United States

Email: [email protected]

Phone: +1 617 977 4026

Website: https://stairhoppers.com/

Last Updated: August 19, 2026